Frequently Asked Questions

Frequently Asked Questions

1. How long does delivery take?

Orders are typically delivered within 5-7 business days across India. You'll receive a tracking number via email/SMS once your order ships so you can monitor its progress.

2. What is your return/refund policy?

We offer a 7-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return it within 7 days for a full refund or exchange. The product must be unused and in its original packaging.

3. Do you offer Cash on Delivery (COD)?

Yes, we accept Cash on Delivery for all orders across India. We also accept online payment methods including UPI, credit/debit cards, net banking, and digital wallets.

4. How can I track my order?

Once your order ships, you'll receive a tracking link via email and SMS. You can also track your order by visiting our Track Your Order page and entering your order number and email address.

5. Are the products original/authentic?

Yes, all our products are 100% authentic and come with quality guarantees. We source directly from trusted manufacturers and stand behind the quality of every item we sell.

6. How do I contact customer support?

You can reach us at nodecart.help@gmail.com or through our Contact Us page. We typically respond to all inquiries within 24 hours during business days.

7. Do you offer warranty on products?

Yes, most of our products come with a manufacturer's warranty. Warranty periods vary by product - please check the individual product page for specific warranty information.

8. Can I cancel my order after placing it?

Yes, you can cancel your order before it ships. Please contact us immediately at nodecart.help@gmail.com with your order number. Once the order has shipped, you'll need to follow our return process.

9. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

10. How do I know what size to order?

Each product page includes detailed size information and sizing guides. For the CushionX™ insoles, they are trim-to-fit and can be easily cut to match your shoe size. If you're unsure, feel free to contact us for personalized assistance.

11. Is my payment information secure?

Absolutely! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways, and we never store your complete card details on our servers.

12. Do you ship to all locations in India?

Yes, we ship to all serviceable pin codes across India. During checkout, you can verify if we deliver to your location by entering your pin code. Remote areas may take 1-2 additional days for delivery.